Frequently Asked Questions

We stand behind our products with our “Love it or it’s Free” Guarantee. Please let us know what we can do to correct anything you were not happy about with your purchase. Sometimes this is a shipping issue or damage to the product during handling that we can quickly work with you to make right. Please let us know any issues as soon as possible so we can do our best to earn your 5-star review!

For anyone for whom the product itself is just not the right fit, please take the following steps to receive a product refund.

1. Complete this form: Love It or It’s Free Refund Form
   • Include your contact information, and mailing and email address
   • Include the Lot number from the Wouche Away container, located on the bottom of the product.
2. Download, scan or take a picture of your purchase receipt.
3. Email the completed form and proof of purchase receipt to us at info@woucheaway.com using the Subject: Love it or It’s Free Guarantee.

Terms and Conditions:

The WIld & Pure Love It or It’s Free Guarantee offer only applies to the purchase of ONE of the following product options:

• One (1) 16 oz EcoBalance Cleanser refill up to a maximum refund price of $29.00, excluding sales tax
• One (1) EcoBalance Cleanser 4 oz spray up to a maximum refund price of $12.99, excluding sales tax
• One (1) EcoBalance Cleanser 1.7 oz foam up to a maximum refund price of $8.99, excluding sales tax
• One (1) EcoBalance Cleanser 1 fl oz foam up to a maximum refund price of $5.99, excluding sales tax.
• One (1) EcoBalance Cleanser Starter Kit up to a maximum refund price of $9.99, excluding sales tax.

Limit One (1) refund per household, person or address for the actual purchase price, including any coupons or discounts applied to this purchase. A refund check will be mailed to the name and address you provide in the amount of the purchase price reflected on the receipt provided. Please allow 6-8 weeks to receive a refund. No requests from clubs, groups or organizations will be accepted. Sales tax will not be included in your refund. Offer valid in USA only. This offer may not be published in any refund magazine, online or elsewhere, without written permission from Glyciome, LLC. Void where prohibited, taxed or otherwise restricted. Not responsible for late/lost/stolen/ delayed/unpostmarked/postage due/illegible/misdirected mail. Fraudulent submissions could result in federal prosecution under U.S. Mail Fraud statutes.

For additional questions on how to receive your refund, or for other questions, comments, or concerns, please contact info@glyciome.com.

Sadly, up to one-third of kids with skin contact allergies could benefit from avoiding common ingredients in personal and skin care products. And many adults with chronic rashes, allergies and auto-immune diseases developed allergic reactions to these ingredients when they were young.

The following list includes just of a few of the common ingredients in personal care products reported to cause skin and mucosal cell irritation and allergies. Tissues found to be harmed by these ingredients include rectal, nasal, eye, skin, vaginal and/or oral cells. Many of these ingredients also harm healthy surface bacteria. Some such as castor oil and the listed surfactants increase in irritation when tissues are inflamed or irritated (such as with genital, rectal or diaper rash). Many of the listed ingredients are harmful or allergenic even though they have “natural” and/or organic origins. 

In general, if something causes you stinging or burning when applied, especially on genital or rectal tissues, this product may be sensitizing to you and should be avoided. In infants and kids, if there is a lot of crying around diaper changing or toddler wiping re-think what the products you are using. I literally had to wrestle one of my sons to the ground every time we changed a diaper. He is now an adult with a lot of contact allergies. An excellent resource for learning about contact allergens on this list below and more is the site https://dermnetnz.org/topics/contact-allergens.

The ingredients in Wouche Away™ were chosen specifically to avoid items with high contact allergy rates.  Many who haven’t been able to use other products love Wouche Away as part of their daily cleansing and freshening (See our 5-star Reviews).

Our grandkids who use Wouche Away for diaper changes don’t expect pain at changing, and are happy and talking through during the routine. In fact, they love the soothing mist and ask for more “Wouche Away” in sign language before they can even talk!

• Watch for diaper products that say they only have a “trace” or small amount of allergenic ingredients (e.g. benzalkonium chloride). This is misleading as these products are ONLY ever used at very small concentrations and have been shown to be allergenic at these low rates. 
• Many natural products (e.g. aloe vera) can be allergenic by themselves or due to contaminating heavy metals.

Example List of Ingredients that Harm Surface Cells or Have Link to High Allergy Rates:

• alkyl glucosides
• aloe vera
• benzalkonium chloride
• benzoic acid
• benzyl alcohol
• castor oil
• cellulose sulfate
• citric acid
• cocamidopropyl betaine
• coconut oil acid/ coconut diethanolamine
• cremophor
• EDTA
• ethanol
• glycerin
• glycerol monolaurate
• imidazolidinyl urea
• lanolin
• methacrylate
  • methylisothiazolinone/methylchloroisothiazolinone
  • parabens
  • polydimethylsiloxane
  • polyethylene glycols
  • polysorbates
  • potassium sorbate
  • propylene glycol
  • quaternium
  • sodium benzoate
  • sodium lauryl sulfate
  • sorbic acid

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EWG is an environmental health nonprofit that developed EWG VERIFIED™ to help parents and consumers find safer products for their homes. By choosing an EWG VERIFIED™ product, you are reducing your exposure to chemicals known to cause harm and supporting companies that are committed to using safer ingredients. It’s the only mark backed by EWG’s scientific rigor, decades of research on chemical safety, and scientific evidence about the impacts of toxic chemicals exposures. 

As inventors of novel, safer personal care products, the EWG VERIFIED™ process has both informed and validated our unique formula development. As a mom, Dr. E used EWG for years to pick safe products for her home. Receiving this verification from EWG for Wouche Away Natural has a special, personal meaning for her! 

The last few years have seen an explosion in the science of how our body’s surfaces protect us from disease. The normal urogenital ecosystem is made up of three key factors: 1) healthy human surface cells, 2) good bacteria that attach to these cells (our microbiome), and 3) balanced cell secretions that bathe tissues in solutions that moisturize, soothe inflammation, and preserve an acidic pH and narrow salt concentration. Most beauty, wash, and wipe products are regulated as cosmetics with limited FDA oversite and few safety studies. Since wet wipes will grow bacteria over time, preservatives or hidden “natural” bacteria-killers have to be present at such high levels in these products that their daily use harms our healthy bacteria and tissue too. Instead of stripping the beneficial bacteria and acidic pH away, Wouche Away cleans and freshens in a formula with an acidic pH and balanced salts for human tissues with prebiotic ingredients to help the good guy bacteria do their job to protect against disease. Wouche Away contains no glycerin, silicone, sulfates, parabens, gluten, or ingredients that harm skin or mucosal tissues.

Our novel EcoBalance Cleanser diaper care system offers a less irritating and more sustainable approach than using wet wipes or handmade soaps. Skin allergies and rashes associated with wet wipe and hand-soap use on babies can link to life-long allergies. In fact, MOST wet wipes are made from spun plastics that don’t degrade well and result in harmful microplastics in our waterways. ANY wet wipes (even those that are “natural” “water-based” and/or “organic”) require high levels of preservatives and/or irritating ingredients to keep bacteria from growing in the package once it is open. Published data show that diaper rash isn’t a sign of bad caregiving, but is actually more common in babies with more wet-wipe use during changing. This is because about 20% of the solution in a wet wipe stays behind on baby’s skin. And most of these wipes don’t have the pH and salt levels to match human surfaces. New guidelines recommend using acidic or low pH cleansing diaper care products during changes to support healthy skin bacteria. Dermatology guidelines list common allergens to avoid in everyday skin contact, including many irritating ingredients that are common in baby wipes and handmade soaps such as benzalkonium chloride, glycerin, citric acid, & cocamidopropyl betaine (dermnetnz.org/topics/contact-allergens).

How to Use EcoBalance Cleanser Sensitive for diaper changing and wet wipe replacement:

• First mist EcoBalance Cleanser Sensitive across baby’s dirty bottom and diaper area. Pump the mist across waste, poo and all!
• Use a folded dry wipe or cloth to wipe off mess. We love the Nest Design or Wild & Pure organic disposable dry cotton wipes and Green Little Nest reusable flannel cloth wipes (samples included).
• Mist baby again, focusing on any messy cracks and folds, and remove remaining mess with a different clean corner of the same wipe or a new dry or cloth wipe.
• Finish with a final soothing, leave-on EcoBalance Cleanser Sensitive spritz over baby’s bottom.

“We invented EcoBalance Cleanser for use by ourselves and by our family, including for diaper care in our grandbabies!” -Drs E & C at Glyciome

When you order at wildandpure.com there is a $5 flat rate shipping fee, and FREE shipping on orders of $25 or more. We ship throughout the United States of America. For international orders, contact us at hello (at) wildandpure.com