General Wipes Questions
WHAT ARE your WIPES MADE OF?
Earthly’s cotton wipes are made with 50% unbleached, OEKO-TEX certified, Mississippi grown True Cotton, and 50% mechanically repurposed post-industrial cotton clothing scrap–keeping unnecessary waste from landfills. Yipee! Learn more about why we chose our cotton, here!
WHERE ARE NOT YET WET WIPES MADE?
Our wipes are sourced and made completely in the United States! Our virgin cotton is grown in Mississippi, the repurposed cotton is sourced from Texas, our fibers are turned into fabric in North Carolina, and the fabric is turned to rolls in Pennsylvania.
ARE THEY WASHABLE?
Yes! Each washing machine is slightly different, so we safely suggest machine wash and drying one time, and recommend a gentle cycle. When using your wipes for things like kitchen clean up, makeup removal, or wiping little hands, you can easily rinse the wipe out with a bit of soap and hang dry for another use. They can be hand washed at least 3-5 times!
ARE THEY COMPOSTABLE?
Yes! Cotton is naturally biodegradable and compostable, and will easily break down completely in a backyard or industrial compost.
Please note that landfills do not allow for the decomposition of any materials.
We worked with different preservative and additive combinations for over a year, but at the end of all of our research, we found that the natural stuff flat out didn’t pass testing, and the synthetic stuff, although safe, didn’t meet the standards we were looking to set.
Plus, by holding back on adding the solution, we put the control completely into your hands (which we love!). YOU CHOOSE what touches your skin. Make a truly pure water-only wipe, add your favorite makeup remover, or create your own perfect solution.
Wetting your Wipes
WHAT DO I WET THE WIPES WITH?
Anything you’d like! Some of our favorite recommendations are purified water, your favorite face cleanser, and purified water with a few drops of wipe + wash concentrate.
WHAT are the ingredients in the wipe + wash concentrate?
Our wipe + wash concentrate is made with: Saponified organic oils (coconut oil, olive oil, jojoba oil, sunflower oil, and shea butter) glycerin, rosemary extract, and organic aloe vera.
How do I use the wipe + wash concentrate?
You can usewipe + wash concentrate to make wipes wetting solution AND baby body wash, using these recipes:
Wipes Solution Recipe: Fill your solution dispenser with 8oz of distilled water. Add 2 (half) dropper-fulls of solution. Give it a gentle shake to mix. *If making a solution for your travel squeezer, simply half the recipe!
Foaming Baby Wash Recipe: Fill a foaming dispenser with 8oz of distilled water. Add 2-3 tablespoons of concentrate (more concentrate = sudsier). Shake it, baby, shake it!
The 4oz bottle makes 48 batches of wipes solution or 2-4 batches of baby wash, depending on how sudsy you like it.
HOW LONG WILL MY HOMEMADE SOLUTIONS LAST?
It completely depends on the solution, but a general rule of thumb would be to change your solution every 2 weeks. Using distilled water as the base for your solution will help to prevent the growth of bacteria in your recipes.
WHATS THE EASIEST WAY TO WET MY WIPES?
CAN I PRE-WET THE WIPES?
We suggest wetting wipes right before you’re going to use them! This ensures that they stay fresh and clean. Your solution will typically stay fresh for quite a while on its own, but allowing unpreserved solution and fabric to sit together can become a breeding ground for natural growth (think wet clothing left in the wash). If you decide to wet wipes ahead of time (again, we suggest against it) we highly recommend using them that day!
Subscriptions & policies
HOW DO I CHANGE MY SUBSCRIPTION?
You can modify, pause, or cancel at any time. The easiest way to do so is by emailing us at firstname.lastname@example.org with the details of your change and we will happily take care of it for you. If you’d prefer to make the changes yourself, you can log in to your account here!
HOW DO I USE E-CREDIT FOR A SUBSCRIPTION?
The system is a little tricky when it comes to reoccurring payments and e-credit, but we can absolutely still process it for you! Send us an e-mail at email@example.com with the subscription service you’d like, your name, and e-credit details and we will be in contact with you as soon as possible to confirm.
WHAT IS YOUR RETURN POLICY?
Every situation is unique. If you have any problems at all, please don’t hesitate to reach out to us at firstname.lastname@example.org so that we can help find a solution for you.
How long will it take to get my wipes?
We ship all orders within 2 days, and it usually takes 3-5 days to get to you, after that. You’ll get a tracking notification once they ship.